Frequently Asked Questions

We've got answers below to common questions


We offer worldwide free shipping. No additional shipping charges or fees will be applied. Our prices are final.

Import tax for EU and USA, Canada, Australia (and many other countries) are included in the price. No additional import tax charges or fees will be applied. Our prices are final.

PayPal, PayPal Checkout, Bank transfer, Credit Card /MasterCard, Visa, American Express (Safe payment gateway by Stripe).

After the confirmed payment, the packaging and shipping time is normally between 3 and 13 days. In a few cases, it can extend to 40 days.
Shipping to European countries is usually faster.

Yes, warranty on your Capstone™ vaporizeris included and extended to 12 months. The warranty on the battery is 6 months.
Warranty includes potential malfunctions with the correct use of vaporizer. Warranty excludes force damages, water damages, and any other damage that comes as a result of misuse of the product.
You will receive a full instruction manual and warranty list.

Yes, you will receive a tracking code within 1-3 days after purchase.

If your question is not on this list, please send us a message via the Contact form.

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